Compliance Document
Refund & Cancellation Policy
Last updated: March 27, 2026
This policy applies to all digital courses, workshops, and online consulting products sold through EPR Certificate.
Digital Product Refund Window
Refund requests for self-paced digital courses are accepted within 7 calendar days from payment, only if course access has not been used beyond the onboarding or first module.
No Refund Once Accessed
- No refund is available once substantial course content is accessed, downloaded, or consumed.
- For live cohorts, no refund is available once the first live session has started.
- No partial refunds are issued for missed sessions, delayed participation, or non-completion.
Cancellation
- You may cancel future renewals or subscription-style plans before the next billing cycle.
- One-time digital purchases are not cancellable after access is granted.
How to Request a Refund
- Email your request from your registered email ID with order ID and purchase date.
- Approved refunds are processed to the original payment method within 7 to 10 business days.
Need Clarification?
Our team is here to help you understand our policies and compliance requirements.